A chat assistant that knows your business and never misses a message.
The agent answers customer questions, captures leads, books appointments and takes orders. It replies in the customer’s language and passes complicated cases to your team.
How it runs
- Message arrives
- Customer and business lookup
- Agent decides
- Action in your systems
- Reply
- Log
- Channel
- Your business chat number
- Intelligence
- Conversational AI trained on your information
- Records
- Your CRM or a simple sheet
- Handoff
- An instant alert to your team
What it does
Every capability below is configured for your business and runs without manual effort.
Answers from your own information
Pricing, services, timings and policies come from the content you provide. The agent does not invent offers, discounts or guarantees.
Captures the lead
Name, need and contact details go to your sheet or CRM, with duplicate protection by phone and email.
Books and takes orders
Appointments, reservations and orders run through tools the agent can call, so the work happens in your systems.
Speaks the customer’s language
Hindi, Hinglish, English and other languages, matched to how the customer writes.
Remembers the conversation
A memory window keeps context, so customers do not repeat themselves.
Hands over to people
Refunds, emergencies, exceptions and low-confidence cases are escalated with a summary.
Support mode
For existing customers, the agent looks up the customer record, answers using it and logs the exchange.
Separates business from personal
On a shared number, messages meant for a specific person go to that person instead of the business flow.
How it runs
From the first trigger to the finished action.
Message arrives
A customer messages your business number.
Customer and business lookup
The workflow finds the customer, or the right business when one setup serves several.
Agent decides
The AI identifies the intent and calls the right tool.
Action in your systems
Search or save a booking, update the CRM, create a ticket or notify the owner.
Reply
One reply step sends the answer in the customer’s language.
Log
Every exchange is logged for review and reporting.
Where it is used
Industry systems built around this product.
Real estate
Never lose a buyer to the broker who replied first.
Explore this systemEducation
From first enquiry to counselling session, with no missed follow-up.
Explore this systemHealthcare
A full appointment book and a quieter front desk.
Explore this systemRestaurants and cafés
Fill tables and bring regulars back, on autopilot.
Explore this systemAutomobile service centres
Every service bay booked and every customer reminded.
Explore this systemCAs and professional firms
Client appointments that book themselves into your calendar.
Explore this system Early accessHospitality and short-stay rentals
Every guest message answered. Every booking captured.
Explore this systemService businesses and agencies
Spend sales hours only on leads that are ready to buy.
Explore this systemFits into what you already use
- Your business chat number
- Ad lead forms
- Website forms
- Your CRM
- Calendars
- Spreadsheets
- Payment links
- Owner alerts
Questions
Which chat platform does it run on?
The official business messaging platform, connected to your own business number.
Can it message customers first?
Messages outside the 24-hour window use approved templates. Reminders and follow-ups are built that way.
What if it does not know the answer?
It says so and hands over to your team instead of guessing.
Guides on this topic
Short, practical reading on the same problem.
Add AI Chat Agent to your business.
Book a free automation audit. We will scope it against your channels, tools and process.
- Chat and phone+91 70006 60146
- Emailinfo@lytemesh.com
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