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How it works, what happens to your data, which channels and industries we cover, and how to start. Search, or browse by topic.

Getting started

How do we start?

Book a free automation audit. We map how enquiries reach you today, find where they leak and propose a scoped plan.

What does the free audit involve?

A short call about your channels, tools and process. You receive a written scope with the first outcome worth automating and the modules to get there.

Do I need technical knowledge?

No. We build and connect everything. You approve the wording, the rules and what the agent is allowed to say.

Which businesses is this for?

Businesses that receive enquiries they need to answer, qualify, book or quote. We have nine industry systems, and the lead qualification agent is configured per business for everything else.

How long does it take to go live?

It depends on scope. A single chat agent is a smaller build than a full system with booking, CRM and dashboards. Your scoped plan confirms the timeline before you commit.

Can we start with one module and add more later?

Yes. Each product runs on its own or inside a larger system, so you can start with one outcome and grow from there.

How is it priced?

Every build is scoped to your channels, modules and volume, so we quote after the free audit. There is no standard package to guess at.

How it works

What does the AI actually do?

It reads the customer’s message, replies in their language, asks qualifying questions, offers booking slots and records the result. The workflow holds your rules and decides what is allowed.

What happens when the AI is unsure?

It hands the conversation to a person. Your team gets an alert with a summary of the chat.

Can the AI make up prices or promises?

Prices, offers and policies come only from the information you provide, and we test this before launch. AI can still make mistakes, so we review early conversations and anything uncertain goes to your team.

Can the agent talk in Hindi?

Yes. It replies in Hindi, Hinglish and English. We confirm any other language in the audit.

Which channels can it work on?

Chat on your business number, ad lead forms, website forms, marketplace enquiries and phone calls. We confirm the exact channels in the audit.

Does it replace my team?

No. It handles the first reply, qualification, booking and reminders. People handle the conversations that need judgment, relationships and closing.

Can customers always reach a person?

Yes. Handoff rules send refunds, emergencies, complaints and uncertain cases to your team, and a customer can ask for a person at any time.

Can we change the wording and rules later?

Yes. Messages, questions and rules are tuned after launch, based on how real conversations go.

Data and security

Who owns the automations and the data?

Customer records stay in your own accounts, such as your CRM, calendar and spreadsheets. Our workflow and AI providers process messages to do the job. Who owns what is set out in your written agreement.

Do I need to change my CRM or my business number?

No. We connect to the CRM you use and to your own business number. We fit around the tools you already use.

Where is my customer data stored?

Records are kept in your own systems, such as your CRM, calendar and spreadsheets. Some providers that run the workflow and the AI may process data outside India, under terms that require safeguards.

Is one client’s data kept apart from another’s?

In builds that serve several clients, every record carries a client or institution ID and access is separated by it. We test this before launch.

How are keys and passwords handled?

They are held in the credential store of the platform that runs your automation, not inside prompts or on web pages. Each build gets access only to the tools it needs.

Can we pause the automation?

Yes. An automation can be paused, and handoff rules can send everything to your team in the meantime. We agree how in the plan.

Industries and products

Can you automate marketplace enquiries?

Yes. The Marketplace Quote Desk reads enquiries from trade marketplaces, matches your catalogue, applies your price rules and sends the quote after your approval, or automatically within limits you set.

My industry is not listed. Can you still help?

Very likely. The lead qualification agent is configured per business, so it suits most industries. Tell us about yours in the audit.

Can you handle appointments for clinics and professional firms?

Yes. The booking engine books into your calendar, sends reminders and handles rescheduling and waitlists.

Can the agent take phone calls?

Yes. The AI Voice Agent answers calls, qualifies callers and records the outcome. Where a person has agreed to be contacted, it can also return calls, following telecom consent rules. It works alongside chat.

Can I see how my enquiries are performing?

Yes. Dashboards show leads, funnel stages, sources, response times and results by campaign and salesperson. The charts on this site are sample views with illustrative data.

Will it work with the tools we already use?

In most cases, yes. We connect to your CRM, calendar, spreadsheets and channels. We confirm exactly what connects in the audit.

Partners and support

Can my agency resell Lytemesh automation?

Yes. In the partner program you sell and manage the client relationship, and Lytemesh builds, hosts and maintains the automation. Messages, documents and reports can carry your brand.

Is there a minimum number of clients?

No. You can start with one client and add more as you grow.

What support do you offer after launch?

We monitor the first runs, fix issues and tune the agent. Ongoing support and new modules are set out in your plan.

How do I contact Lytemesh?

Chat or call +91 70006 60146, email info@lytemesh.com, or visit our office in Sector 2, Noida.

Still have a question?

Book a free automation audit or ask us in chat. We reply with a clear answer.

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